FAQ

01
How long does shipping take?

US orders arrive in 2-3 business days; international orders take 7-10 days.

02
Can I track my order?

Yes—we’ll send a tracking link via email once your order ships.

03
What’s your return policy?

30-day returns for unused snacks; free return shipping & full refund.

04
Do subscription orders auto-renew?

Yes, but you can pause, skip, or cancel anytime in your account.

05
Are there gluten-free snacks?

Yes—filter “gluten-free” on our product page to find options.

06
Can I change items in my custom box?

Absolutely—edit your box contents before checking out or updating subscriptions.

07
Do you ship internationally?

Yes, we ship to most countries; shipping fees vary by location.

08
Are snacks fresh upon arrival?

All snacks are made/shipped within 48hrs; shelf life is 2-6 months.

09
How do I contact customer support?

Use the chat icon on our site or email support@snacksite.com (24/7 response).

10
Is gift wrapping available?

Yes—add “gift wrap” at checkout for a small $3 fee; include a free note.

11
Can I order in bulk for events?

Yes—contact our team for bulk pricing (10+ boxes qualify for discounts).

12
Are there vegan snack options?

Yes—look for the “vegan” tag on product pages (e.g., fruit leather, vegan gummies).